Communcation Tips in Extreme Weather

January 3, 2023

Some Handy Tips to Manage Your Information

The nbn Co has provided some quick tips to ensure your safety in the real as well as your digital worlds this wet season.


  • Stay on your mobile: Keep a charged mobile phone and portable battery pack ready to use, if your connection over the nbn® is disrupted in an emergency event. Consider turning off cellular data on unnecessary apps to save battery.
  • Back up: To access important information and essential documents from anywhere, including insurance and financial documents, consider creating a digital back up on a USB or in the cloud.
  • Alternate power source: If there is a power outage, equipment connected to services over the nbn® network will not work. For home needs during these times, you might want to consider investing in an alternative power source, like a generator. Please note, alternative options like generators will not bring back home internet if the nbn network is also experiencing a power loss.
  • What happens in a power outage? Equipment connected via the nbn® network will not work during a power outage. While the nbn® network has in-built power resiliency, the nbn® network requires power at both the exchange and within the home or business to operate. Communities impacted by a power outage due to an emergency or other unexpected event should be prepared to be without internet, fixed line telephone and other services which require an internet connection for a period of time and have continuity plans in place that include alternate communications that are not reliant on mains power. If you have essential electrical equipment connected to the nbn® network you might want to consider investing in an alternative power source, for example a UPS or generator, to have on standby during emergencies
  • Equipment that may be affected by a power outage: Medical alarm, auto-dialler or emergency call button • Security alarms • EFTPOS or health claim terminal • Monitored fire alarm • Lift emergency phone • Fax and teletypewriter devices
  • Landline phones Note: This does not apply to those landline phones connected in nbn Fixed Wireless or nbn Sky Muster satellite areas, as nbn has not taken over the existing copper line. Check with your phone or internet provider. The nbn network requires power at both the exchange and within the home or business to operate. All types of landline phones (cordless phones, as well as older style un-powered corded phones) will not work in a power outage if you are in an nbn fixed line area (underground/overhead cabling).
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